I used to work in retail so I’m sensitive to how I’m treated when I shop here in CH. I guess that’s why I pay close attention to customer service. The customer isn’t king (or queen) here and businesses make no apologies about it. Maybe it’s the cartel system. So, when I encounter absolutely wonderful [...]

Mad that Kiehl’s doesn’t ship outside the US? Fret no more. Kiehl’s will open in Zurich at 23 Rennweg on 1 December.
I wonder how this will impact The Body Shop? There are two on Bahnhofstrasse: one near the Hauptbahnhof, the other closer to the Lake of Zurich. Both companies are owned by L’Oréal. [...]